What Is An Operational Level Agreement (Ola)

And if you read the following sections of this Process Street article, you`ll find out why an OLA is a Kickass sidekick: There`s nothing worse than asking easy-to-answer questions to a colleague or team leader who`s already busy. But without having the proper documents or information to refer to, these questions must be asked. For this reason, with an OLA, all members of your internal teams can access the document, so that if they forget a certain detail or are confused, they can get their answer immediately. According to Everest College, 83% of employees in the U.S. are stressed at work. Unfortunately, this is not a particularly shocking statistic given the hustle and bustle of the modern workplace. But by providing an OLA for each ALS, you can help reduce high levels of stress and anxiety.